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Elements of a Communication Plan A communication plan may be the most critical tool in the overall change management plan.
It ensures key messages are sent and received as planned. If the communication plan is executed well, it informs receivers of how they are impacted by change and their roles and responsibilities for the change. A communication plan supporting a large project also determines specific ways team members will communicate during the life of the project.
Start by Organizing Key Messages Organizing key messages can be complex. For example "Due to the economic downturn, we are responding with the following changes Click on chart to enlarge Category - messages can be aligned with change phases, processes, and individual considerations: How are key messages timed with project stages?
Level of Detail - the same message can be delivered at varying levels of detail depending on the audience, time frame, and overall succession of how the message will be rolled out. It may be easiest to think about the attention span of the receiver and the desired impact.
For example one message of "Due to the economic downturn, we are responding with the following changes It is critical to know what method works with various receivers. Take the audience, timing, risks, and opportunities into account when selecting a delivery method.
Determine the level of intimacy needed to convey a message. For example, bad news impacting a few individuals, such as an impending layoff should be conveyed with a HIGH level of intimacy a face to face, 1 on 1 meeting would be a good idea. Employee communication channel Supplier-facing channel Public communication channel Senders, Receivers, and Approvers - and finally when defining key message attributes, determine the participants of a message.
WHO the message comes from and goes to, as well as who approves it, drive the desired impact of the message. The sender may not be the only one responsible for approval.
Do not underestimate the importance of identifying an approver of a message.
Several considerations come into play when determining the participants: Schedule and Feedback Once key messages are developed, they need to be scheduled for delivery. A method for receiving feedback also needs to be implemented.
A message to 5 people may be scheduled differently than to 5, people. Current Status - make the communication plan a living document.
A message goes through a life cycle. For complex communication plans, an entire workflow with history of the message may be needed. It is very important to think through the logical succession of messages: In this example, the sponsor communicates the message to the approver and spokesperson at the same time.
It can then be delivered to the executives and stakeholders at the same time.
Following that, the managers are informed before those directly affected. Then the message is broadcast internally, followed by an external broadcast.
Determining the proper sequence depends on the norms and practices of the organization as well as the desired impact and urgency of the message.
This should help in scheduling resources and budget. In the age of social media, feedback is sometimes provided even if it is not solicited. For public messages, it is important to scan public social media for trends.
There are several tools and companies that can assist in summarizing trends. Sometimes it is desired to send a message and allow receivers to provide feedback through a specific website, hotline, or support group.Find Course Subjects flashcards at regardbouddhiste.com The largest on-line source of flashcards.
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Words: Pages: Open Document. Running Head: MMT2 Task 1 - Technology Upgrade Proposal IT Strategic Solutions – MMT2 Task 1 Technology Upgrade Proposal Western Governor’s University 1 MMT2 Task 1 - Technology Upgrade Proposal 2. Completed two strategic acquisitions: Netcitadel, an early innovator in threat remediation, and Nexgate, an early leader in social media security and compliance.
Both of these acquisitions extend Proofpoint's existing product capabilities and create additional value for our customers. This page provides MT-2 paper application instructions for Conditional Letters of Map Revisions (CLOMR), Letter of Map Revision (LOMRs) and Physical Map Requests submitted through the mail.
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To offer theoretical explanations of why differences exist in the level of information security control resources (ISCR) among organizations, we develop a research model by applying insights obtained from resource-based theory of the firm and institutional theory.